COVID-19 Refund Policy

Spring 2020 Refunds

MYHockey has refunded all registration fees from events canceled due to COVID-19 in the Spring of 2020 and will continue to prioritize the protection of its customers. This policy outlines the cancelation and refund terms for the 2020-2021 season in light of the COVID-19 Pandemic:

Event Cancelation

If MYHockey cancels an entire event due to COVID-19, all teams registered to play will receive a full refund of all registration fees paid to MYHockey by the team. Refunds will be paid via the same means of payment (ie, if MYHockey was paid by credit card a refund will be issued to that card). Refunds will be processed within 2 weeks of the cancelation of the event. MYHockey's decision to cancel an event will be based on directions from local public health officials and local, State or Federal guidance.

Team Drops More Than 30 Days Out

If a team needs to drop out of an event, it may do so for any reason up to 30 days prior to the first day of the tournament and will receive a full refund. Refunds will be paid via the same means of payment (ie, if MYHockey was paid by credit card a refund will be issued to that card). Refunds are typically issued within 2 weeks of the request by the team.

Team Drops 15-29 Days Out

If a team needs to drop out of an event, due to a player on the team being exposed to COVID-19, resulting in the rest of the team needing to remain in quarantine and that quarantine period cannot be safely completed before the tournament and the refund request is made by the team MORE than 15 days, but less than 30 days prior to the start of the tournament, MYHockey will provide that team with a credit for the full amount of the registration fee that can be used towards a future MYHockey event. This credit may be used any time during the 2020-2021 or 2021-2022 seasons.

Team Drops Less Than 15 Days Out

If a team needs to drop out of an event, due to a player on the team being exposed to COVID-19, resulting in the rest of the team needing to remain in quarantine and that quarantine period cannot be safely completed before the tournament and the refund request is made by the team LESS than 15 days prior to the start of the tournament, MYHockey will provide that team with a credit of the registration fee, less a $500 fee to cover expenses MYHockey will have already paid for on behalf of the team scheduled participation in the event (ie, if a team pays $1500 for its registration in an event, MYHockey will provide a credit to the team of $1,000 and will withhold $500 to cover expenses). This credit can be applied towards a future MYHockey event and may be used any time during the 2020-2021 or 2021-2022 seasons.